I was out sick Wednesday and Thursday due to a cold that I think my wife passed on to me.
Back on my feet friday, to find that my manager waffled. He decided to go ahead and pay the phone guys their extra cost due to their mistake. I am disappointed, but he realizes the brand of support they have been giving us. He says to give them one more chance. If they don't shine, we take our money to someone else who knows the product better and is willing to go the extra mile for their customers.
The poor fax project has been feeling neglected, and is reacting in kind, by being stubborn and refusing to let me remotely manage the server. So I spent some quality time with it, just fax server and me in the server room giving it the TLC it wanted; getting the Active Directory sync configured and pasting in DN's for proper fax routing through Exchange.
Then I hit the HomeRun of the month!
I figured out the ACD call routing problem that manager had been constantly bugging me about. I had put in the call to our phone support guys but unsuprisingly, got no response. So I started reading manuals, of course! After about two hours of reading I unearthed the purest gold that ever was found in these hills! A few clicks, a few check boxes and a half hour of teaching the folks in that department the two steps needed to make this work, and it we hit the motherload! Tested the solution and it works beautifully! The manager is very pleased, and happy with me, finally.
A great end to a downer week.