Had the hardest time waking up this morning; was in a thick london
style fog until the coffee finally brewed at 9:30am. I may have to don the cap of barista if the usual suspects don't get it done earlier.

Browsed through yesterdays firewall logs: video streaming up the
wazoo, whatever a wazoo is... not sure, I digress, Googlevideo, YouTubers, eBaums, on and on. We have a policy, but enforcement is lax, everyone wants to watch a funny clip now and then, but there are some obvious offenders.
Slogging my way through the email changes that must be engineered before we start dumping faxes into folks inboxes; must try to think of all the special cases before we do the switch over. I finally finished calling all concerned parties to resolve their fax sharing issues and ran out into the warm wind for lunch.

Spent lunch caving the recesses of my brain for 'the idea'. That one singularity, a web based business, the next MySpace, the next YouTube, its out there...somewhere.

Back into the fray and the phone call load this morning has been mercifully light. I am thankful.
Scanned through the summary of this mornings firewall logs, and there it was, the number (or name) of the beast, sextracker.com. Yet another user surfing the pr0n wave. With one swift stroke of keys I shunted the username and appropriate firewall logs over to HR. They love handling that stuff. With so many different departments visiting so many different sites, and that doesn't take into account all the different sites the agents visit, we blacklist sites instead of whitelist, otherwise I spend all day fielding calls asking why someone can't visit www.blahblah.com (this is not a plug for blahblah.com, I have no idea who those people are)

One of the managers informed me that the call forwarding system we setup on Friday didn't work, his agents are not getting the calls. Upon investigation, lo and behold, he's right. Darn it, thought I had it wrapped up that time. Went overtime trying different experiments but none of them worked.
The phone system refuses to send an ACD call to an external number, probably by design.
Must call phone system system support in the morning.
On a bright note, we are only a few weeks away from the phone system install, and therefore I know what I will be spending the majority of my time on once I finish this fax upgrade: the phone system upgrade!!
One fun part will be using my newly aquired CCNA skillz in making sure all my switches all play nice with the new system!