And now back to Phone Upgrade: the Reality show, now fortified with even more scripted drama!
We arrived this morning to an email from the phone guys. They are appealing to our long-standing relationship.
I personally like these guys, they are nice, but I don't feel any loyalty or indebtedness to them. My boss feels differently.
They say they can't afford to eat that much of a cost; I shrugged. That's my problem? So I'm supposed to take pity on them for making that mistake? That doesn't usually fly in the business world.
Our company can't afford it either. Our belts are tight, we are running lean, spending is all but frozen. That mistake is going to put our project approval in danger of cancelation. Sorry but we don't want to blow our tight budget either.
My manager and I hash it out for quite a while. He is wavering, I've expressed my argument as best I could.
What burns is that the extra cost is for 1 year of support from them. However, I often call them with questions and frequently get the response that they don't know. Sometimes a week will go by before I get any response, sometimes not at all. That's not what I call good suppot. Often while their tech will be looking up the answers in the manuals, which I have, I will find the answers in the manuals myself. Is that what I'm paying them for?
My manager is off to meet with Accounting and with Executives; we'll see what happens.